The Practitioner’s Workshop was held online on the 24th of September and brought together professionals from the three airports. The unique aspect of the Practitioner’s Workshop was that – after the introduction to the SATIE concept, scenarios and tools (see Figure 1) – the experts from the three European countries had the opportunity to join dedicated sessions to express their thoughts in their mother languages. This effort was taken to make sure that the language barriers – which become especially important in case of professional vocabulary – do not negatively impact the expert’s ability to express their feedback.
Figure 1 Practitioner’s Workshop – introduction of scenario 1
